Posted On 2014/12/16 By In Behavior, Airlines, Chinese Perspective, News, China Outbound, Face With 1173 Views

Travel Agencies in China told to rein in Tourists following Air Rage Incident

China’s tourism authorities will urge travel agencies to monitor tour groups and will explore the use of “personal credit reports” to identify possible offenders in advance.

The move comes after four Chinese travellers poured hot water on a Thai flight attendant aboard an AirAsia flight last Thursday because they were unhappy with the seating arrangement. A video of the assault posted online triggered widespread outrage.

2037 Disorderly Chinese Tourists on Thai Flight Draw Official Rebuke (2)

The China National Tourism Administration has released a statement asking all provincial tourism authorities and travel agencies to help “regulate” tourist behaviour.

“This incident disrupted the flight and other passengers’ schedules by forcing it to return to Bangkok. … They were all punished,” the statement said.

“Despite this being an isolated case, it damaged the overall image of Chinese people,” it said. The administration said it would ask provincial tourism authorities to note the incident in the four tourists’ “personal credit reports”.

Wang Yanyong, director of the Tourism Development and Planning Research Centre of Beijing Jiaotong University, said travel agencies as well as tourists themselves need to cooperate to rein in such behaviour.

“Before the trip, tour guides need to remind tourists about their behaviour and the consequences of breaking local laws and rules,” Wang said. “The urgent introduction of personal credit reporting is needed in the tourism industry. The reports needs to be shared with certain departments, such as visa application centres.”

AirAsia flight FD9101 from Bangkok to Nanjing was forced to turn around about 90 minutes after taking off on Thursday because of the disturbance caused by the two Chinese passengers.

According to social media posts by witnesses, the man threatened to blow up the plane, while the woman sitting next to him yelled about jumping out of the plane over what they said was bad service.

According to the statement from the airline, after the plane returned to Bangkok’s Don Mueang International Airport, the woman and three other passengers were removed and taken to the airport police station.

By 6 pm on Sunday, 92 percent of Chinese netizens responding to an online Sina poll on the incident said it was “humiliating”.

China has the fastest growing outbound tourism market in the world. Some 100 million Chinese travelled overseas between January and November, nearly 90 percent of whom to Asian countries and regions.

Zhang Lingyun, deputy dean of the tourism college at Beijing Union University, said the personal credit report idea should be carefully analysed so as to set reasonable standards for what constitutes “inappropriate behaviour” and how to punish offenders without violating personal privacy or harming the industry.


Learn more in our Global Ready China Seminars


Sources:

Article: The Straits Times / Image: Sugree Phatanapherom


Further Reading:

China's tourism authorities will urge travel agencies to monitor tour groups and will explore the use of "personal credit reports" to identify possible offenders in advance. The move comes after four Chinese travellers poured hot water on a Thai flight attendant aboard an AirAsia flight last Thursday because they were unhappy with the seating arrangement. A video of the assault posted online triggered widespread outrage. The China National Tourism Administration has released a statement asking all provincial tourism authorities and travel agencies to help "regulate" tourist behaviour. "This incident disrupted the flight and other passengers' schedules by forcing it to return to Bangkok. ... They were all punished," the statement said. "Despite this being an isolated case, it damaged the overall image of Chinese people," it said. The administration said it would ask provincial tourism authorities to note the incident in the four tourists' "personal credit reports". Wang Yanyong, director of the Tourism Development and Planning Research Centre of Beijing Jiaotong University, said travel agencies as well as tourists themselves need to cooperate to rein in such behaviour. "Before the trip, tour guides need to remind tourists about their behaviour and the consequences of breaking local laws and rules," Wang said. "The urgent introduction of personal credit reporting is needed in the tourism industry. The reports needs to be shared with certain departments, such as visa application centres." AirAsia flight FD9101 from Bangkok to Nanjing was forced to turn around about 90 minutes after taking off on Thursday because of the disturbance caused by the two Chinese passengers. According to social media posts by witnesses, the man threatened to blow up the plane, while the woman sitting next to him yelled about jumping out of the plane over what they said was bad service. According to the statement from the airline, after the plane returned to Bangkok's Don Mueang International Airport, the woman and three other passengers were removed and taken to the airport police station. By 6 pm on Sunday, 92 percent of Chinese netizens responding to an online Sina poll on the incident said it was "humiliating". China has the fastest growing outbound tourism market in the world. Some 100 million Chinese travelled overseas between January and November, nearly 90 percent of whom to Asian countries and regions. Zhang Lingyun, deputy dean of the tourism college at Beijing Union University, said the personal credit report idea should be carefully analysed so as to set reasonable standards for what constitutes "inappropriate behaviour" and how to punish offenders without violating personal privacy or harming the industry. Learn more in our Global Ready China Seminars Sources: Article: The Straits Times / Image: Sugree Phatanapherom Further Reading: "They behaved like barbarians" @ SCMP (2014-12-18) Chinese passengers chastised for brawl on Thai flight @ SCMP (2014-12-18)

Readers' Rating

How did you like this article? Would you like to read more content like this? Tell us your opinion: by rating this article you help us select the most relevant content for you in the future. Thank you for pointing us in the right direction.

User Rating: Be the first one !
0

Tags : , ,

About

David

David Lee, educated in Denmark, China and the UK, gained extensive work experience with NGOs (Int"l Red Cross and UNESCO) as well as in the fields of training and education. He is part of BMG's China office and supports services like translation, localization, market research and analysis as well as social media planning and management. David also has in-depth insight into the Chinese travel, shopping and luxury market, paired with creativity, business acumen and a passion for Social Media.

1 Responses

Leave a Reply

Your email address will not be published. Required fields are marked *