Posted On 2016/11/15 By In Airlines, News, China Outbound With 304 Views

Chinese Travelers name Delta’s In-Flight Service Industry’s best

Chinese travelers recently recognized Delta’s In-Flight Service as best in the industry at the 2016 China Travel Awards in Shanghai. China Travel Award winners are nominated on by readers of prominent Chinese travel magazine Travel+ and selected by industry experts, according to Delta.

“Delta has consistently invested in improving customer experience to be the most Chinese-friendly U.S. airline, so this award proves that our efforts are moving in the right direction,” said Wong Hong, President – Greater China. “We continue to build on this momentum to differentiate Delta from other U.S. airlines in the Chinese market.”

The airline has continually increased nonstop service between the U.S. and China since 2009, as well as incorporated local flavors into its in-flight experience, to better serve the market’s customers and growing demand. Delta offers Chinese meal selections and local language options for in-flight entertainment, and staffs every flight to and from China with Chinese-speaking flight attendants.

“Our more than 22,000 flight attendants are truly the best in the business, and I am proud of them for going above and beyond every day to provide exceptional service for our customers,” said Allison Ausband, Senior Vice President – In-Flight Service. “Delta is a global airline and this award highlights the work our flight attendants are doing to personalize service for every destination we serve.”

For the past 10 years, the list of China Travel Awards winners has served as a guide for travelers. Delta is the only U.S. carrier to win an award under the “airline” category.

Learn more in our Global Ready China Seminars


Article: The Financial / Image: Nabil Molinari

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David Lee, educated in Denmark, China and the UK, gained extensive work experience with NGOs (Int"l Red Cross and UNESCO) as well as in the fields of training and education. He is part of BMG's China office and supports services like translation, localization, market research and analysis as well as social media planning and management. David also has in-depth insight into the Chinese travel, shopping and luxury market, paired with creativity, business acumen and a passion for Social Media.

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